Yes, we ship all over the world. Please visit our international site at www.littlewiwa.com to make an international purchase.
If stock is available (please check listings for details) all orders are ordinarily usually shipped withinthe next working day.
However, our office hours are affected due to the circumstance of COVID-19 restrictions. Therefore, our shipping schedule are currently only at Monday, Wednesday and Friday.
Please check your shipping address and items before checking out. Since orders are processed very quickly, please let us know as soon as possible if there are any address changes as it may not be possible to edit or change once orders they are dispatched.
It depends on where you are and your choice of shipping method.
At the moment, all deliveries are made through our local courier JNE, with three available shipping methods - JTR, REG and YES.
If JTR/JNE Trucking (economy option) is not showing on your checkout page - please contact us and we'll create a specific shipping pricing customized for your order.
Delivery time vary between the services you choose and your location. We cannot accommodate instant couriers or pick up at this moment.
Once your order has been dispatched, you will receive an email notification on your tracking number. Please notify us if you have specific dates for your order to be shipped on - should attempted delivery fails and your package is returned to us, additional shipping charge will be incurred to you.
Once your order has been dispatched, you will receive an email with the full tracking details. Delivery transit times is out of our control as this varies depending on the courier and if there are unprecedented delays.
If you wish to chase up the delivery, please refer to the tracking number on the tracking link sent to your email to determine the courier to contact.
As all our orders are ordinarily dispatched from the warehouse the next business day, in the event of cancellation, if the item(s) have been dispatched, under the current COVID-19 climate, we donot accept any returns for change of mind, so please ensure that you have made the right choice before checking out.
Please email email@example.com to let us know as soon as possible to find out whether your order has been shipped and if cancellation is still possible.
Yes they sure are!
All our play mats have been tested independently and are compliant with Australian & New Zealand AS/NZS ISO 8124 Toy Standards as well as European EN71 Toy Standards.
- 100% PVC free - Hypoallergenic - Does not contain any toxic substances (BPA free, formaldehyde-free, phthalates-free, DEHP free) - Does not contain any harmful heavy metal substances
You can request for full product testing reports by contacting us on firstname.lastname@example.org
We highly recommend wiping the mat(s) clean with soft damp cloth for everyday cleaning.The best way to thoroughly clean the mat is simply using a mixture of mild soap (low-neutral pH) and plenty of warm water. If soiled, simply use a small amount of mild soap mixture and wipe down the entire mat and leave it to dry naturally or dry with a dry, clean cloth. Always allow the mat to dry completely before rolling it up and storing it away to prevent any unwanted mould.
Avoid using alcohol or any harsh cleaning agents as prolonged use may damage/discolour the mat.
Most baby wipes contain fragrance stabilisers which are of alcohol functional groups that act as preservative-like properties. They are certainly antimicrobial but unfortunately alcohol is not suitable to clean TPU materials. Short term use may not show any/much changes however prolonged use may cause discolouration/ weaken the material and cause easy damage.
Avoid alcohol and other harsh cleaning agents such as bleach, sprays. Take care to check the ingredient listings at the back of the cleaner as alkaline based cleaning products may cause discolouration. Prolonged use may weaken the material and cause it to easily tear. Avoid using sharp or hot objects on the mat. Take care when doing art and craft - water based stains are removable however ball point pens/ markers are no. Avoid direct sunlight as they can be sensitive to them. Take caution when hanging out with your fur babies and with highly pigmented items such oil based food/ liquid. We cannot be held responsible for damage done after the mat has been used.
It does take some time for the mat to flatten and settle in as they have all been tightly rolled in the box. Once taken out from the box packaging, unroll it in the reverse direction to let it relax and settle and to release the minor creasing.
To make the process quicker, you can also reverse roll the mat, strapping it up with the velcro straps and leave it overnight before flattening it out.
Due to the absence of toxic additives to TPU material, an ageing process comes naturally with the mats and you might find fading and discolouration over time with usage. The timeframe of the ageing depends on the factors and conditions the mat is used and placed within.
This process may be accelerated due to heat and humid conditions, prolonged direct exposure to sunlight and cleaning practices using harsh cleaning agents.
Please note that light coloured mats (for instance ivory white colour of the Marmor) is more prone to discolouration so please use extra care with this particular design. Please refer to our Product Care instructions for best practise and how to minimise discolouration!
Generös: 142cm x 20cm x 20cm, 6.0kg (Shipping/volumetric weight 10kg) Cirkulär (1.4m): 140cm x 20cm x 20cm, 3.5kg (Shipping/volumetric weight 10kg) Små: 103cm x 17cm x 17cm, 3.0kg (Shipping/volumetric weight 6kg)
Returns and Exchanges
Due to the current climate of COVID-19, we do not acccept any returns except in the event of manufacturing defects. Please refer to our return policy for more details.
Please note the terms & conditions below.
RETURN & EXCHANGE POLICY
Please check your item(s) carefully and thoroughly upon receiving it. In the event that there's a manufacturing defect, please let us know within 7 days of receiving the item(s).
If the mat has been used AND/OR has passed the 7 days period unfortunately we cannot offer you any refund or exchange.
Due to COVID-19 measures, we do not accept exchanges or returns due to change of mind. So please choose your design carefully prior to checkout.
We will reply to your enquiry within 24-48 hours with our return address and instructions on how to proceed.
To claim your full credit, you will need to return sealed/ original stock item(s), including all original packaging (plastic, label, velcro straps and the box) Shipping costs to return your item(s) will be reimbursed to you. Our warehouse team will be inspecting the mat (i.e. used item will not be accepted and will be returned to you.)
Please allow up to 48hours to complete the checks. Upon receiving the returned item(s) in good order, we will issue a store credit to the value of the original purchase of the returned item(s).
Little Wiwa reserves the right to decline a return request subject to our discretion and amend these terms at any time.
Please note: For any manufacturing fault, please contact us ASAP within 24 hours of opening the mat.
Yes, provided there is still balance on the card.
No, you can't reload a gift card.
If you have signed up to a Customer Account, you can check the balance by using the link provided in the gift card email. For customers without accounts, send us an email to email@example.com and we can easily provide and send the information to you.
Yes, gift cards are a form of payment so you can use this in conjunction with a Discount Code.
Yes, you can redeem another gift card during checkout.